You can recover access to your account using one of the following methods: I'm Unable to Log in to my Citrix Account If the user is unable to log into a site, this article provides steps for using either the Recovery Email Address or Backup Codes required for multifactor authentication (MFA). I Changed My Device and Cannot Use My Authenticator App This article will assist with changing to a different device for MFA authentication on sites (e.g. Phone) or cannot use the authenticator app.
Set Recovery Methods Like Backup Codes and Recovery Email or Phone Number This article will assist you with setting up account recovery methods in the event you lose your device
